Our Policies
Rental Service Terms And Conditions
Please take the time to review and read all of our policies prior to obtaining our services.
Delivery and Pick Up
- Roundtrip Delivery and Pick-up pricing based upon location, rental items, vehicle and fuel pricing (subject to change).
- Our deliveries are all done by tailgate. We kindly ask our customers to not enter our vehicle while our trained staff is unloading.
- Customer Pick Ups and Returns are to be scheduled a minimum of 24 hours in advance in order to make staffing arrangements. In the event a time change needs to occur please contact your Event Manager as soon as possible.
Set-up and Tear-down
- Set-Up and Tear-Down for tables and chairs are priced on piece count basis. This is not included in our cost.
- Rental pricing on items such as Tents, Dance Floors, Staging and Lighting include professional installation and removal.
Party Rentals
- Party Rental Items are sent out clean and ready for your event. These items should be returned to us cleaned. Missing, dirty, or damaged items will incur an additional fee.
Linen Rental Policy
- Linen rentals should be returned to us free of food and debris. We provide special laundry bags for your items to be placed in when you are preparing to return them. Damages to linen (i.e. cigarette burns, stains, candlewax and mildew) will be charged. To avoid these charges, please do not place candles or centerpieces directly on the linen. Linens should never be placed into a plastic bag if they are wet or damp.
Payments
- We accept all major credit cards. Personal checks are required to have a seven (7) business day clearing period. Checks that are returned to us for any reason will be incur a $39.00 fee.
- Payment for your invoice is due one (1) week prior to your delivery date unless other arrangements/credit terms have been made.
- Please review our FAQ Page for our cancellation policy.
**Pricing is subject to change**